Client Experience Specialist

Dallas, TX

Posted: 09/11/2018 Industry: Other Area(s) Job Number: 16971

BG Creative is currently recruiting a Client Service Specialist for a top client in Dallas that provides an advanced and unique software product to its customers. This is a vital role within the organization and helps play a key part in the success of the company.

The ideal candidate is a tech-savvy, proactive problem-solver who brings added passion and curiosity to the table. The overall client experience is just as important as having the innate ability to help drive platform improvements.

 

Job Functions:
  • Support clients with needs and issues from inception through resolution and provide technical support to customers via web, chat, email, phone and other support channels as required.
  • Proactively engage with clients to understand and anticipate their needs to deliver an exceptional client experience. Be the voice of the client, advocating and working cross-functionally with internal teams to resolve service and technical issues, product utilization and challenges, bugs and enhancements.
  • Elevate technical issues to senior leadership as needed, providing detailed description of problems with the ability to make recommendations for platform improvement.

Job Requirements:
  • Bachelor’ s Degree in Business and/or Computer Science or related field.
  • Minimum 3 years’ experience in an account management or client experience-related role.
  • Strong analytical and communication skills with a knack for embracing new technologies to enhance the overall client experience.
  • Must be dependable, a self-starter, a collaborative team player but able to also work independently.
BG Creative, a Brand of BG Staffing, Inc. (NYSE American: BGSF), provides talent for digital, marketing and creative teams. Our deep understanding of the creative industry, vast network of talented professionals and our consultative approach allow our clients simplified workforce solutions. To learn more about our services, visit www.bgcreativestaffing.com.

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