Director of Client Service
5465 Legacy Drive Suite 300 Plano, TX 75024
Director of Client Services
BG Creative is seeking a Director of Client Services for an industry-leading technology firm. The ideal candidate will play an integral role managing all strategy and execution for one of our client’ s largest, longest-standing accounts. It is essential that this candidate is experienced working with Fortune 500 firms in a leadership role, with a strong understanding of marketing technology, customer relationship marketing and loyalty programs.
- Direct all strategic planning, development and execution for account; manage all client delivery within a technology platform, digital marketing and loyalty efforts,
- Serve as a trusted adviser for the client’ s business team, acting as SME for all of their marketing efforts.
- Responsible for financial contributions, including contract management, revenue, gross profit, resource allocation and forecasting, invoice and revenue recognition, and renewal negotiations.
- Develop a thorough understanding of the client’ s brands, customers, and competitive environments; lead the contribution for development of strategic solutions in order to achieve their business objectives.
- Lead and collaborate all service lines for technical loyalty or CRM implementations, and ongoing service delivery support.
- Bachelor’ s Degree from an accredited institution.
- 5-7 years minimum experience in marketing technology at either an agency or with an in-house marketing team.
- 3+ years experience working directly with loyalty, CRM or digital marketing programs.
- 5+ years’ experience in a leadership role, with management of both direct and indirect reports.
- Strong analytical skills with proven experience in qualitative and quantitative analysis.
- Exemplary written and oral communication skills with solid proficiency with MS Office; specifically Excel and PowerPoint for client-ready reports and presentations.