Director of Client Service

Plano, TX 75024

Posted: 06/20/2018 Industry: Other Area(s) Job Number: 16738

Director of Client Services


BG Creative is seeking a Director of Client Services for an industry-leading technology firm. The ideal candidate will play an integral role managing all strategy and execution for one of our client’ s largest, longest-standing accounts. It is essential that this candidate is experienced working with Fortune 500 firms in a leadership role, with a strong understanding of marketing technology, customer relationship marketing  and loyalty programs.

Essential Functions
  • Direct all strategic planning, development and execution for account; manage all client delivery  within a technology platform, digital marketing and loyalty efforts, 
  • Serve as a trusted adviser for the client’ s business team, acting as SME for all of their marketing efforts.
  • Responsible for financial contributions, including contract management, revenue, gross profit, resource allocation and forecasting, invoice and revenue recognition, and renewal negotiations.
  • Develop a thorough understanding of the client’ s brands, customers, and competitive environments;  lead the contribution for development of  strategic solutions in order to  achieve their business objectives.
  • Lead and collaborate all service lines for technical loyalty or CRM implementations, and ongoing service delivery support.

Requirements
  • Bachelor’ s Degree from an accredited institution.
  • 5-7 years minimum experience in marketing technology at either an agency or with an in-house marketing team.
  • 3+ years  experience working directly with loyalty, CRM or digital marketing programs.
  • 5+ years’ experience in a leadership role, with management of both direct and indirect reports.
  • Strong analytical skills with proven experience in qualitative and quantitative analysis.
  • Exemplary written and oral communication skills with solid proficiency with MS Office; specifically Excel and PowerPoint for client-ready reports and presentations. 

 

 
BG Creative, a Brand of BG Staffing, Inc. (NYSE American: BGSF), provides talent for digital, marketing and creative teams. Our deep understanding of the creative industry, vast network of talented professionals and our consultative approach allow our clients simplified workforce solutions. To learn more about our services, visit www.bgcreativestaffing.com.

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